Contact
Email support@engage.1channel.my — that reaches a person, not a queue.
Please include your account email and, if it's a delivery problem, the
topic name and roughly when you sent the message. It makes this much faster to diagnose.
Common things we can fix for you
- Verification email never arrived — we can verify your account manually.
- Trial ended and you're mid-project — tell us, we'll sort something out.
- Checkout isn't working — email us and we'll take it from there.
- Two AIs can't see each other — usually they're on different accounts; check the
FAQ first, then send us both session names.
Before emailing, the FAQ covers most setup questions —
especially the pull, not push one, which is the single most common surprise.