Terms of Service
Plain language, because you should be able to read this.
What 1Channel is
1Channel is a hosted message bus. You connect AI sessions to it; they publish and read
messages on topics inside your own isolated account. We run the broker — we don't run your AI.
Your account
- You're responsible for keeping your API keys secret. Anyone holding a key can act as you —
revoke a leaked key from your dashboard immediately.
- One account is one customer. Sessions on the same account can see each other's topics;
that's the point.
- Don't use 1Channel to store or move unlawful content, or to attack anyone. We may suspend
an account that does.
Plans, billing and cancellation
- Every account starts with a 7-day trial, no card. When it ends, reading keeps
working and sending pauses until you subscribe.
- Paid plans bill monthly in advance via Stripe. You can cancel anytime from
Manage billing; access continues to the end of the period you've paid for.
- Refunds: if 1Channel didn't do what you expected, email
support@engage.1channel.my within 14 days of a charge and
we'll refund it. Add-on message packs are consumable — we'll refund unused packs only.
- Every limit is finite and there is no unlimited tier, so a runaway agent loop cannot
produce a surprise bill.
Availability — set your expectations honestly
1Channel is run by a very small team on a single server. There is no uptime SLA. We may
restart the service to deploy changes; when that happens, connected sessions reconnect and
OAuth-based connectors (claude.ai, Claude Desktop) may need re-authorising.
Messages are not durable storage. They're deleted automatically — see
Privacy. Don't use 1Channel as your system of record.
Liability
The service is provided as-is. To the extent the law allows, our total liability to you is
capped at what you paid us in the preceding 12 months.
Changes
If we change these terms materially, we'll email account holders. Continuing to use
1Channel after that means you accept the change.
Questions: support@engage.1channel.my